Shipping policy
Shipping Policy
Please review our shipping policy before placing an order. This policy applies to all purchases made through Alvique.
Shipping and Delivery
At Alvique, we work with reliable shipping partners to deliver your footwear products safely and efficiently. We aim to process and ship every order as quickly as possible.
Order Value Shipping Cost
$0 – $49.99 $6.99
Over $50 Free Shipping
Delivery times are estimated and may vary depending on your location, product availability, warehouse processing, customs clearance, and logistics conditions.
Order Processing Time
Processing Time: 3–7 business days
Estimated Shipping Time: 14–30 business days
Processing time includes order confirmation, product inspection, packaging, and dispatch preparation. For footwear products, additional time may occasionally be required for quality checks, size verification, or secure packaging.
International Shipping
We offer worldwide shipping to most countries and regions.
Please note that customs duties, import taxes, VAT, or other local fees may apply depending on your country or region. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.
Footwear Size Notice
Shoe sizing may vary slightly depending on the style, material, and fit of each product. Please check the product size chart carefully before placing your order.
If you are unsure which size to choose, please contact us before purchasing and we will do our best to assist you.
Shipping Delays
While we do our best to deliver orders within the estimated timeframe, delays may occur due to high order volume, customs inspections, weather conditions, carrier delays, public holidays, or other unexpected circumstances beyond our control.
If your order experiences a significant delay, please contact our support team and we will assist you with the latest available tracking information.
Order Tracking
Once your order has been shipped, a tracking number may be sent to your email address. Please allow approximately 24–72 hours for the carrier’s tracking system to update after dispatch.
Multiple Packages
If your order contains multiple items, products may be shipped separately due to warehouse location or product availability. In this case, you may receive more than one package and tracking number.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information. Alvique is not responsible for failed deliveries, lost packages, returned shipments, or delays caused by incorrect or incomplete addresses provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist before the order enters processing or is shipped, but changes cannot be guaranteed.
Delivered but Not Received
If your tracking information shows that your order has been delivered but you cannot locate it, please check with household members, neighbors, your building reception, and the local courier before contacting us.
Returns
For details regarding returns, exchanges, and refunds, please review our Return and Refund Policy.
Contact Us
If you have any questions about shipping, delivery, tracking, or sizing, please contact Alvique Support at:
parader-barre-8j@icloud.com